Brother DCP-L5600DN Service Manual

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Confidential
4.4 Troubleshooting for Software Problems
End users can solve problems related to software, for instance, printing is not possible from a
computer although test print or Printer Setting print can be performed from the machine, as
long as they follow the User Check items. If the problem still cannot be solved, implement
each procedure according to the step numbers in the tables below.
4.4.1 Cannot receive data
*
Check the Product ID on a Macintosh according to the following procedure:
(1) Select "About This Mac" from the "Apple" menu.
(2) Press the "More Info..." button in the "About This Mac" dialog box.
(3) Select "USB" at the bottom of "Hardware" in the "Content" on the left side of the
screen.
(4) Select "DCP-XXXX, MFC-XXXX" in the "USB Device Tree".
(5) Check the "Product ID" under "DCP-XXXX, MFC-XXXX".
Product ID (hexadecimal)
• DCP-L5500D series：0398h • MFC-L5702DW：03C7h
• DCP-L5500DN series：0399h • MFC-L5750DW series：03A5h
• DCP-L5502DN7：039Ah • MFC-L5755DW series：03B2h
• DCP-L5600DN series：039Bh • MFC-L5800DW series：03A7h
• DCP-L5602DN：039Ch • MFC-L5802DW：03A8h
• DCP-L5650DN series：039Dh • MFC-L5850DW series：03A9h
• DCP-L5652DN：039Eh • MFC-L5900DW series：03AAh
• DCP-L6600DW series：039Fh • MFC-L5902DW：03ABh
• MFC-8530DN：03A2h • MFC-L6700DW series：03ACh
• MFC-8535DN：03A3h • MFC-L6702DW：03ADh
• MFC-8540DN：03A6h • MFC-L6750DW series：03AEh
• MFC-8550DN：03A4h • MFC-L6800DW series：03AFh
• MFC-L5700DN series：03A0h • MFC-L6900DW series：03B0h
• MFC-L5700DW series：03C6h • MFC-L6902DW：03B1h
• MFC-L5702DN：03A1h
<User Check>
• Check that the USB cable or LAN cable is not damaged.
• When using an interface switch, check that the correct machine is selected.
• Check the relevant section in the online User's Guide.
• Check the driver settings.
• Reset the machine to the default settings. (Refer to the online User's Guide.)
Step Cause Remedy
1
Machine connection For Macintosh, check the Product ID*.
When it is wrong, update the firmware.
2 Main PCB failure Replace the main PCB ASSY.

Brother DCP-L5600DN Specifications

General

Type	all in one
Color	black/gray, multi
Touch Screen	yes
Display Size	3.7 inches
Tray Capacity	50
Output Tray Capacity	150 sheets
Automatic Document Feeder Capacity	70 sheets
Paper Size	ansi a, legal, executive, a4, a5, a6, folio
Paper Handling	letter, legal, executive, a4, a5, a6, envelopes, custom sizes (3.0-8.5" (w), 5.0-14" (l))
Paper Weight	60 grams per square meter
Printing Method	monochromatic
Color Print Speed	0 pages per minute
Mono Print Speed	42 pages per minute
First Page Print Time	7 seconds
Print Resolution Mono	up to 1200 x 1200
Two-Sided Printing	yes
Maximum Number of Pages Per Month	up to 50, 000
Reduction and Enlargement	no
Photo Printing	no
Scanner Type	flatbed
Scan Resolution	up to 1200 x 1200
Duplex Scan	yes
Max Copies	99
Copier Resolution Mono	up to 1200 x 600
Fax Function	no
Cartridges	brother tn820, brother tn850
Number Of Cartridges	1
Internal Memory	yes
Memory Card	no
Network	wired
Connectivity	usb 2.0, ethernet
Mobile Devices Connection	no

Weight and Dimensions

Depth	16.8 inches
Height	16.8 inches
Width	19.5 inches
Net Weight	37.7 pounds