Confidential
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4.2.5 Recording paper jam
Paper jam around the paper tray
User Check
- Check that recording paper is loaded correctly in the paper tray.
- Adjust the paper guide to match the recording paper size.
- Check that the paper shorter than the specified size is not loaded.
- Check thickness of recording paper is within tolerance of each type.
- Check that the number of recording paper loaded in the paper tray is within specified
volume.
- Check that the recording paper is not curled or folded.
- Check that the jam clear cover is securely closed.
- Clean the related rollers.
Step Cause Solution
1 Foreign materials in the
recording paper path
Remove foreign materials.
2 Bank ASSY out of place Set the bank ASSY into place.
3 Platen foam drift Set the platen foam into place.
4 Jam clear cover not mounted
in place
Set the jam clear cover into place.
5 CR guide rail not mounted in
place
Set the CR guide rail into place.
6 Platen not mounted in place Set the platen into place.
7 Platen spring not mounted in
place
Set the platen spring into place.
8 Jam clear cover damaged,
broken
Replace the jam clear cover.
9 Inside cover ASSY defective Replace the inside cover ASSY.
10 Platen damaged, broken Replace the platen.
11 Registration sensor defective Replace the registration sensor PCB ASSY.
12 Paper tray defective Replace the paper tray.
13 Main PCB defective Replace the main PCB ASSY.
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