Fault description Cause Remedy Personnel
The device is standing
at a slant.
Check the installation location and
adjust it if necessary (
Ä
Chapter
4.2 “Requirements at the installation
location” on page 24).
Operator
The filter is exhausted.
Replace the filter (
Ä
Chapter
6.3.2 “Replacing the evaporation filter”
on page 41).
Operator
The filter is not prop-
erly inserted.
Check that the filter is positioned cor-
rectly. Ensure that the filter is not
placed too close to the housing and
that no fibers protrude.
Operator
The pump hoses are
dirty or are not prop-
erly connected.
Connect the pump hoses correctly and
clean them, if necessary (
Ä
Chapter
6.3.4 “Decalcifying the device”
on page 45).
Operator
The device does not react
to the remote control.
The battery is empty or
incorrectly inserted.
Check the battery and replace it, if
necessary. When doing so, ensure
correct polarity (
Ä
“Commissioning the
humidifier” on page 26).
Operator
The distance between
the remote control and
the device is too great.
Decrease the distance to a maximum
of 1 meter (3 feet).
Operator
The automatic water supply
(optional accessory) no
longer tops off the water.
The safety pressure
hose (optional acces-
sory) is defective –
water supply is auto-
matically stopped.
Check the water supply. If necessary,
replace the safety pressure hose
(
Ä
Chapter 8.10.2 “Replacing the
safety pressure hose” on page 74).
Operator
The automatic water
supply (optional acces-
sory) is defective.
Have the automatic water supply
repaired by a licensed plumber or by
authorized personnel of the manufac-
turer.
Licensed
plumber
Manufac-
turer
The automatic water supply
(optional accessory) is con-
tinuously running.
The solenoid valve
does not close.
Check the water level electrodes for
contamination and clean them if
necessary (
Ä
Chapter 6.3.1 “Monthly
cleaning” on page 40).
Operator
The solenoid valve is
defective.
Have the solenoid valve replaced. To
do so, contact your local retailer.
Licensed
electrician
The water monitor (optional
accessory) gives an
acoustic signal.
Water has leaked. Find and remedy the cause, clean the
basin. Then disconnect the power con-
nection of the water monitor for a few
seconds.
Operator
The wireless sensor
system gives an acoustic
signal.
The batteries in the
wireless sensor
system are empty.
Replace the batteries. Operator
Newly inserted batteries do
not work.
The batteries have
been incorrectly
inserted – polarity not
observed.
Insert the batteries correctly
(
Ä
Chapter 4.3 “Commissioning the
humidifier for the first time”
on page 24).
Operator
Detecting and remedying malfunctions
Evaporation Humidifier B500 Professional52