Buchi ProxiMate - Help with Faults; Troubleshooting Common Issues; Error Code Explanations

8 | Help with faults BÜCHI Labortechnik AG
86/94 Operation Manual ProxiMate™
8 Help with faults
8.1 Troubleshooting
Problem Possible cause Action
The sample carrier
does not rotate
smoothly
Sample presentation area is
dirty
u Wipe down the sample
presentation area with mild
detergent.
u Rinse the sample presen-
tation area with clean wa-
ter.
u Dry the sample presenta-
tion area with a lint free
cloth.
Inaccurate Results Direct solar radiation u Make sure, that there is no
direct solar radiation.
Sample cup not correctly posi-
tioned in sample carrier
u Check that the sample cup
sits correctly in the sample
carrier.
Sample cup not filled u Fill the sample cup prior to
measurement.
The display is black The instrument is in standby Tap the display.
8.2 Error messages
Error code Error message Solution
1000 Unspecified error. u Restart the instrument.
u Contact BUCHI Costumer
Service.
1001 The communication with the in-
strument could not be estab-
lished. The configured serial
port is {0}.
u Restart the instrument.
u Contact BUCHI Costumer
Service.
1003 Instrument data is not available
or is not valid. Check if serial
number and instrument options
are set.
u Restart the instrument.
u Contact BUCHI Costumer
Service.
1004 The '{0}' view dark reference
max value ({1} cnt) is out of the
expected range ({2}..{3} cnt).
u Contact BUCHI Costumer
Service.
1005 The '{0}' view white reference
max value ({1} cnt) is outside
the expected range ({2}..{3} cnt).
u Contact BUCHI Costumer
Service.
1006 The internal reference '{0}' might
not be moving properly.
u Contact BUCHI Costumer
Service.
1007 The current system temperature
({0} °C) is outside the expected
range ({1}..{2} °C).
u Move the Instrument to a lo-
cation where the ambient
temperature meets specifica-
tion.