4 Troubleshooting
WARNING
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The following table is a guide to rectifying faults: If malfunctions occur while the bed is in use,
and care staff are unable to remedy them with the aid of the troubleshooting table, the main-
tenance and repair personnel of the bed operator concerned must be informed.
Life-threatening danger, risk of injury
Failure to follow this note can lead to fatal injuries.
•
On no account should care staff attempt to rectify malfunctions involving electrical compo-
nents!
•
Any work and/or repairs to the electrical drive system may only be carried out by service
engineers, the drive manufacturer or by qualified and authorised electricians in compli-
ance with all the relevant VDE and safety regulations!
Problem Possible causes Solution
Handset/drive system not
working
• Handset cable/power cable
not plugged in
• Handset or drive unit sys-
tem is defective
• Bluetooth handset and con-
trol unit not paired
• Functions are locked on
the control unit
Check connector plugs
Inform your operator if re-
pairs are necessary
Pair Bluetooth handset with
control unit (see Part B:
Pairing the Bluetooth
Handset » 25
Release functions (see
Part C: Locking func-
tions » 11)
Make sure that the magnet
has been removed from the
handset.
A previously successfully
paired Bluetooth handset
sometimes does not work or
only works with a delay at cer-
tain positions in/on the bed
• Unfavourable alignment of
the handset position with
the bed
• Persons/obstacles shield
the transmission power
• Change the orientation/
position of the handset; re-
move any obstacles be-
tween the bed and the
handset and try again
Part C: Care staff and residents 29
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