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Problem Possible causes Solution
Drives only operate for a short
time when buttons are pressed
• Too much weight on the
bed
• Bed is blocked by an ob-
stacle
• Distance from Bluetooth
handset to control unit too
far
Reduce load
Remove obstacle
Reduce distance
Operation is not possible de-
spite proper power supply
• Control unit has shut down
temporarily due to over-
heating
• Control unit defective
max. duty cycle: Intermit-
tent duty 2 min ON/18 min
OFF; allow control unit to
cool down for approx. 30
minutes. Unplug the switch
mode power supply unit
from the socket
Replace the control unit. In-
form your operator if re-
pairs are necessary
Individual drives operate in one
direction only
• Handset or drive unit is de-
fective
Inform your operator if re-
pairs are necessary
Drives stop suddenly after
lengthy period of adjustment
• Thermal switch in switch
mode power supply was
triggered by overload
Do not make continuous
bed adjustments for more
than 2 minutes! After con-
tinuous operation for two
minutes, let the device rest
for at least 18 minutes (see
Part C: Operating Time of
Electric Drives » 4)
To reset the switch mode
power supply after an
overload: Disconnect the
device from the power sup-
ply and let it cool down for
at least 30 minutes. Then
reconnect the device to the
power supply. If the device
still does not function: De-
vice is faulty – replace the
device
Troubleshooting
30 Part C: Care staff and residents
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