Customer Satisfaction Procedure
Cadillac dealers have the facilities, trained technicians
and up-to-date information to promptly address any
concerns you may have. However, if a concern has not
been resolved to your complete satisfaction, take the
following
steps:
1
I
STEP
ONE
--
Discuss your concern with a member
of
dealership management. Normally, concerns can
be quickly resolved at that level. If the matter has
7-2
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