GM
Participation in an Alternative
Dispute Resolution Program
This program is available in all
50
states and the District
of Columbia. Canadian owners refer to your Warranty
and Owner Assistance Information booklet for
information on the Canadian Motor Vehicle Arbitration
Plan (CAMVAP). General Motors reserves the right to
change eligibility limitations and/or to discontinue its
participation in this program.
Both Cadillac and your Cadillac dealer are committed to
making sure you are completely satisfied 'with your new
vehicle. Our experience has shown that, if a situation
arises where you feel your concern has not been
adequately addressed, the Customer Satisfaction
Procedure described earlier in this section is
very successful.
There may be instances where
an
impartial third party
can assist in arriving at
a
solution to a disagreement
regarding vehicle repairs
or
interpretation of the New
Vehicle Limited Warranty.
To
assist in resolving these
disagreements, Cadillac voluntarily participates
in
BBB
AUTO LINE.
BBB AUTO LINE is an out-of-court program
administered by the Better Business Bureau system
to settle automotive disputes. This program is available
free of charge to customers who currently own or lease a
GM
vehicle.
If you are not satisfied after following the Customer
Satisfaction Procedure,
you
may contact the BBB using
the toll-free telephone number,
or
write them at the
following address:
BBB AUTO LINE
Council
of
Better Business Bureaus, Inc.
4200
Wilson Boulevard
Suite
800
Arlington, VA
22203-
1804
Telephone: 1-800-955-5100
To file a claim, you will be asked to provide your name
and address, your Vehicle Identification Number (VIN)
and
a
statement of the nature of your complaint.
Eligibility is limited by vehicle age and mileage, and
other factors.
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