Canon MAXIFY MB2350 - Problems with Printing

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Problems with Printing

Printing Does Not Start

Paper Jams

Paper Does Not Feed Properly/"No Paper" Error Occurs

Cannot Print Properly with Automatic Duplex Printing

Copying/Printing Stops Before It Is Completed

942

Main Page

Table of Contents2
Read Me First19
How to Use the Online Manual20
Trademarks and Licenses21
Search Tips25
Notes on Operation Explanations27
Useful Functions Available on the Machine28
Connect Wirelessly with Ease in "Access Point Mode29
Download a Variety of Content Materials30
Print Items with Easy-Photoprint+ (Web Application)31
Use the Machine more Conveniently with Quick Toolbox32
Connection Methods Available on the Machine33
Connection Without Using an Access Point (Windows XP)35
Restrictions38
Notice for Web Service Printing40
Use MAXIFY Cloud Link42
Using MAXIFY Cloud Link from Your Printer43
Before Using MAXIFY Cloud Link from Your Printer44
Preparing to Use MAXIFY Cloud Link from Your Printer45
Application Management48
Using MAXIFY Cloud Link53
Cloud Windows56
Cloud Troubleshooting59
Using MAXIFY Cloud Link from Your Smartphone, Tablet, or Computer60
Before Using Canon Inkjet Cloud Printing Center61
Requirements for Canon Inkjet Cloud Printing Center Operation62
Preparations before Using Canon Inkjet Cloud Printing Center64
Printing Your Printer Registration ID72
Canon Inkjet Cloud Printing Center Window73
Using Canon Inkjet Cloud Printing Center90
Adding a Printer94
Adding a MAXIFY Cloud Link User96
Troubleshooting Canon Inkjet Cloud Printing Center101
What Is a Security Code103
Printing with Google Cloud Print104
Preparations for Printing with Google Cloud Print105
Printing from Computer or Smartphone with Google Cloud Print109
Printing from Airprint Compliant Device111
Checking Printer Information116
Online Storage Integration Function119
How to Use Print from E-Mail120
Preparing to Use Print from E-Mail124
Timezone List127
Print Easily from a Smartphone or Tablet with MAXIFY Printing Solutions128
Printing with Windows RT129
Overview of the Machine130
Safety Guide131
Safety Precautions132
Regulatory and Safety Information133
Main Components and Basic Operations140
Main Components141
Front View142
Rear View144
Inside View145
Operation Panel146
About the Power Supply of the Machine147
Confirming that the Power Is on148
Turning the Machine on and off149
Notice for the Power Plug/Power Cord151
Notice for Unplugging the Power Cord152
Using the Operation Panel153
Entering Numbers, Letters, and Symbols157
Loading Paper / Originals159
Loading Paper160
Paper Sources to Load Paper161
Loading Plain Paper / Photo Paper163
Loading Envelopes168
Media Types You Can Use172
Paper Load Limit174
Media Types You Cannot Use176
Printing Area177
Printing Area178
Other Sizes than Letter, Legal, Envelopes179
Letter, Legal180
Envelopes181
Loading Originals182
Position to Load Originals183
Loading Originals on the Platen Glass184
Loading Documents in the ADF (Auto Document Feeder)185
How to Load Originals for each Function186
Originals You Can Load188
Inserting the USB Flash Drive190
Inserting the USB Flash Drive191
Removing the USB Flash Drive192
Replacing an Ink Tank193
Replacing an Ink Tank194
Checking the Ink Status199
Checking the Ink Status with the Touch Screen on the Machine200
Maintenance201
When Printing Becomes Faint or Colors Are Incorrect202
Maintenance Procedure203
Printing the Nozzle Check Pattern205
Examining the Nozzle Check Pattern207
Cleaning the Print Head209
Cleaning the Print Head Deeply211
Aligning the Print Head213
Aligning the Print Head Manually215
Performing Maintenance from a Computer219
Cleaning the Print Heads from Your Computer220
Aligning the Print Head Position from Your Computer222
Aligning the Print Head Position Manually from Your Computer224
Use Your Computer to Print a Nozzle Check Pattern227
Cleaning the Machine229
Cleaning the Exterior of the Machine230
Cleaning the Platen Glass and Document Cover231
Cleaning the ADF (Auto Document Feeder)232
Cleaning the Paper Feed Roller234
Cleaning the Inside of the Machine (Bottom Plate Cleaning)236
Cleaning the Pad in the Cassette239
Changing the Machine Settings240
Changing Machine Settings from Your Computer241
Changing the Print Options242
Registering a Frequently Used Printing Profile243
Managing the Printer Power245
Reducing the Printer Noise246
Changing the Printer Operation Mode247
Changing the Machine Settings Using the Operation Panel249
Changing the Machine Settings Using the Operation Panel250
FAX Settings252
Print Settings256
LAN Settings257
Device User Settings262
Language Selection264
Firmware Update265
Cassette Settings266
Administrator Password Setting267
Operation Restrictions268
Reset Setting269
About ECO Settings271
About Quiet Setting274
Using the Machine with the Access Point Mode276
Registering the Favorite Settings (Custom Profiles)280
Checking the Total Number of Uses of the Machine282
Information about Network Connection283
Useful Information about Network Connection284
Default Values Set at Factory (Network)285
Connecting the Machine to the Computer Using a USB Cable286
When Detecting the Printers Have the same Name During Setup287
Connecting to Other Computer with Lan/Changing the Connection Method from USB to LAN288
Printing out Network Setting Information289
About Network Communication292
Changing and Confirming Network Settings293
IJ Network Tool294
Changing the Settings in the Wireless LAN Sheet295
Changing the WEP Detailed Settings297
Changing the WPA/WPA2 Detailed Settings299
Changing the Settings in the Wired LAN Sheet302
Changing the Settings in the Admin Password Sheet303
Monitoring Wireless Network Status304
Initializing the Network Settings of the Machine307
Viewing the Modified Settings308
Screens for Network Connection of IJ Network Tool309
Canon IJ Network Tool Screen310
Configuration Screen314
Wireless LAN Sheet315
Search Screen317
WEP Details Screen319
WPA/WPA2 Details Screen320
Authentication Type Confirmation Screen321
Psk:passphrase and Dynamic Encryption Setup Screen322
Setup Information Confirmation Screen323
Wired LAN Sheet324
Admin Password Sheet325
Network Information Screen326
Access Control Sheet327
Edit Accessible MAC Address Screen/Add Accessible MAC Address Screen331
Edit Accessible IP Address Screen/Add Accessible IP Address Screen332
Other Screens of IJ Network Tool333
Canon IJ Network Tool Screen334
Status Screen338
Connection Performance Measurement Screen339
Maintenance Screen341
Network Setup of the Card Slot Screen342
Associate Port Screen344
Network Information Screen345
Appendix For Network Communication346
Using the Card Slot over a Network347
When the Printer Driver Is Not Associated with a Port349
About Technical Terms350
Restrictions357
About Firewall358
Tips for Ensuring Optimal Printing Quality359
Useful Information about Ink360
Key Points to Successful Printing361
Be Sure to Check Paper Settings before Printing362
Be Sure to Set Cassette Paper Information after Loading Paper363
Canceling a Print Job364
Key to Enjoying Consistent Printing Quality365
Precautions for Safe Transport of the Machine366
Legal Limitations on Use of Your Product and Use of Images368
Specifications369
Administrator Settings374
About the Machine Administration375
Setting the Administrator Password376
Restricting the Operation378
Sharing the Printer on a Network380
Setting up a Shared Printer381
Restrictions on Printer Sharing383
About the Administrator Password385
Printing386
Printing from a Computer387
Printing with Application Software that You Are Using (Printer Driver)388
Printing with Easy Setup389
Paper Settings on the Printer Driver and the Printer (Media Type)392
Paper Settings on the Printer Driver and the Printer (Paper Size)393
Various Printing Methods394
Setting a Page Size and Orientation395
Setting the Number of Copies and Printing Order396
Setting the Stapling Margin398
Fit-To-Page Printing400
Scaled Printing402
Page Layout Printing405
Tiling/Poster Printing407
Booklet Printing410
Duplex Printing412
Stamp/Background Printing416
Registering a Stamp419
Registering Image Data to be Used as a Background422
Setting up Envelope Printing425
Printing on Postcards427
Switching the Paper Source to Match the Purpose429
Displaying the Print Results before Printing431
Setting Paper Dimensions (Custom Size)432
Editing the Print Document or Reprinting from the Print History434
Changing the Print Quality and Correcting Image Data437
Printing a Color Document in Monochrome438
Specifying Color Correction440
Optimal Photo Printing of Image Data442
Adjusting Colors with the Printer Driver443
Printing with ICC Profiles445
Adjusting Color Balance448
Adjusting Color Balance Using Sample Patterns (Printer Driver)450
Adjusting Brightness454
Adjusting Intensity456
Adjusting Contrast458
Adjusting Intensity/Contrast Using Sample Patterns (Printer Driver)460
Overview of the Printer Driver464
Canon IJ Printer Driver465
How to Open the Printer Driver Setup Window466
Canon IJ Status Monitor467
Checking the Ink Status from Your Computer468
Canon IJ Preview469
Deleting the Undesired Print Job470
Instructions for Use (Printer Driver)471
Printer Driver Description473
Quick Setup Tab Description474
Main Tab Description480
Page Setup Tab Description486
Maintenance Tab Description498
Canon IJ Preview Description504
Canon IJ XPS Preview Description507
Canon IJ Status Monitor Description515
Updating the MP Drivers518
Obtaining the Latest MP Drivers519
Deleting the Unnecessary MP Drivers520
Before Installing the MP Drivers521
Installing the MP Drivers522
Printing Using the Operation Panel of the Machine523
Printing Photo Data524
Printing Photographs Saved on a USB Flash Drive525
Setting Items for Photo Printing Using the Operation Panel of the Machine530
Using Useful Display Functions532
Printing Documents (PDF File) Saved on a USB Flash Drive534
Paper Setting for Printing538
Copying541
Making Copies542
Displaying the Preview Screen545
Setting Items for Copying547
Reducing or Enlarging a Copy550
Two-Sided Copying552
About Special Copy Menu554
Copying Thick Originals such as Books555
Copying Two Pages to Fit Onto a Single Page556
Copying Four Pages to Fit Onto a Single Page558
Collated Copying561
Scanning563
Scanning from a Computer564
Scanning with IJ Scan Utility565
What Is IJ Scan Utility (Scanner Software)566
Starting IJ Scan Utility568
Scanning Documents569
Scanning Photos570
Scanning with Favorite Settings571
Scanning Items Larger than the Platen (Image Stitch)572
Extracting Text from Scanned Images (OCR)576
Sending Scanned Images Via E-Mail578
Scanning Multiple Items at One Time579
Scanning Multiple Documents at One Time from the ADF (Auto Document Feeder)582
Saving after Checking Scan Results587
IJ Scan Utility Screens590
IJ Scan Utility Main Screen591
Settings Dialog Box593
Save Settings Dialog Box643
Image Stitch Window646
Scanning with Application Software that You Are Using (Scangear)651
What Is Scangear (Scanner Driver)652
Scanning with Advanced Settings Using Scangear (Scanner Driver)654
Starting Scangear (Scanner Driver)655
Scanning in Basic Mode656
Scanning in Advanced Mode659
Scanning Multiple Documents from the ADF (Auto Document Feeder) in Advanced Mode661
Scanning Multiple Documents at One Time with Scangear (Scanner Driver)663
Correcting Images and Adjusting Colors with Scangear (Scanner Driver)667
Correcting Images (Unsharp Mask, Reduce Dust and Scratches, Fading Correction, Etc.)668
Adjusting Colors Using a Color Pattern672
Adjusting Saturation and Color Balance674
Adjusting Brightness and Contrast676
Adjusting Histogram678
Adjusting Tone Curve682
Setting Threshold685
Scangear (Scanner Driver) Screens686
Basic Mode Tab687
Advanced Mode Tab695
Input Settings701
Output Settings704
Image Settings707
Color Adjustment Buttons712
Preferences Dialog Box715
Scanner Tab716
Preview Tab719
Scan Tab721
Color Settings Tab722
Placing Items (When Scanning from a Computer)724
Adjusting Cropping Frames (Scangear)727
General Notes (Scanner Driver)731
Useful Information on Scanning733
Adjusting Cropping Frames in the Image Stitch Window734
Resolution735
Data Formats737
Color Matching738
IJ Network Scanner Selector EX Menu and Setting Screen739
Uninstalling IJ Network Scanner Selector EX742
Other Scanning Methods743
Scanning with WIA Driver744
Scanning Using the Control Panel (Windows XP Only)748
Placing Items (When Scanning from a Computer)750
Scanning from the Operation Panel of the Machine753
Forwarding Scanned Data to the Computer Using the Operation Panel of the Machine754
Attaching the Scanned Data to E-Mail Using the Operation Panel of the Machine758
Saving Scanned Data on the USB Flash Drive Using the Operation Panel of the Machine761
Deleting Scanned Data on USB Flash Drive767
Setting Items for Scanning Using the Operation Panel of the Machine769
Network Scan Settings771
Selecting a Response to Commands from the Operation Panel Using IJ Scan Utility775
Faxing778
Preparing for Faxing779
Connecting the Telephone Line780
Setting the Telephone Line Type783
Setting the Receive Mode784
Setting the Sender Information788
Sending Faxes Using the Operation Panel of the Machine795
Sending Faxes by Entering Fax/Telephone Number796
Resending Faxes (Redialing a Busy Number)800
Setting Items for Sending Faxes802
Sending Faxes Using Useful Functions803
Sending a Fax after Speaking on Telephone804
Sending a Fax to the Registered Recipient806
Sending the same Document to Several Recipients (Sequential Broadcasting)808
Preventing Mistransmission of Faxes812
Using the on Hook Dial Function814
Registering Recipients816
Registering Recipients Using the Operation Panel of the Machine817
Registering the Fax/Telephone Number of Recipients818
Registering Recipients in Group Dial822
Changing Registered Information826
Deleting Registered Information827
Printing a List of the Registered Destinations828
Registering Recipients Using Speed Dial Utility829
Starting up Speed Dial Utility830
Speed Dial Utility Dialog Box831
Saving Registered Information on the Machine to Your Computer833
Registering a Fax/Telephone Number Using Speed Dial Utility834
Changing a Fax/Telephone Number Using Speed Dial Utility836
Deleting a Fax/Telephone Number Using Speed Dial Utility838
Changing Sender Information Using Speed Dial Utility839
Registering/Changing Rejected Number Using Speed Dial Utility840
Machine841
Uninstalling Speed Dial Utility842
Receiving Faxes843
Receiving Faxes844
Changing the Paper Settings849
Memory Reception851
Receiving Faxes Using Useful Functions853
Saving Received Faxes Automatically on a USB Flash Drive854
Forwarding Received Faxes Automatically to Shared Folder on the Computer856
Remote Reception858
Rejecting Fax Reception859
Using the Caller ID Service to Reject Calls862
Other Useful Fax Functions864
Using the Information Services865
Transmission/Reception of Faxes Using ECM868
Document Stored in Machine's Memory869
Printing a Document in Machine's Memory870
Deleting a Document in Machine's Memory872
Saving a Document in Machine's Memory to USB Flash Drive874
Forwarding a Document in Machine's Memory to Shared Folder on the Computer877
Summary of Reports and Lists880
Sending Faxes from a Computer885
Sending a FAX (Fax Driver)886
Creating an Address Book (Fax Driver)889
Setup When Opening the Address Book for the First Time (Windows XP)893
How to Open the Setting Screen of the Fax Driver894
Edit or Remove a Recipient from an Address Book (Fax Driver)896
Search for a Recipient in an Address Book (Fax Driver)899
Troubleshooting Problems Sending Faxes (Fax Driver)901
General Notes (Fax Driver)903
Troubleshooting904
Problems with Network Communication905
Problems with the Machine While Using with Network906
The Machine Stopped Working Suddenly907
Ink Remaining Level Is Not Displayed on Printer Status Monitor of the Machine911
Printing Speed Is Slow912
Cannot Use the Machine on Replacing an Access Point or Changing Its Settings913
Cannot Detect a Machine on a Network915
Cannot Detect the Machine When Setting up Network Communication916
Cannot Detect the Machine During Wireless LAN Setup: Check 1917
Cannot Detect the Machine During Wireless LAN Setup: Check 2918
Cannot Detect the Machine During Wireless LAN Setup: Check 3919
Cannot Detect the Machine During Wireless LAN Setup: Check 4920
Cannot Detect the Machine During Wireless LAN Setup: Check 5921
Cannot Detect the Machine During Wireless LAN Setup: Check 6922
Cannot Detect the Machine During Wired LAN Setup: Check 1923
Cannot Detect the Machine During Wired LAN Setup: Check 2924
Cannot Detect the Machine During Wired LAN Setup: Check 3925
Cannot Detect the Machine During Wired LAN Setup: Check 4926
Cannot Detect the Machine During Wired LAN Setup: Check 5927
Cannot Detect the Machine During Wired LAN Setup: Check 6928
The Machine Cannot be Detected in the Wireless LAN929
The Machine Cannot be Detected in the Wired LAN931
Other Problems with Network932
Forgot an Access Point Name, SSID, or a Network Key933
The Message Is Displayed on the Computer Screen During Setup935
The Administrator Password Set to the Machine was Forgotten937
Checking Information about the Network938
Packets Are Sent Steadily940
How to Restore the Machine's Network Settings to Factory Default941
Problems with Printing942
Printing Does Not Start943
Paper Jams946
Paper Does Not Feed Properly/"No Paper" Error Occurs947
Cannot Print Properly with Automatic Duplex Printing949
Copying/Printing Stops before It Is Completed950
Problems with Printing Quality951
Print Results Not Satisfactory952
Cannot Print to End of Job954
Part of the Page Is Not Printed955
No Printing Results/Printing Is Blurred/Colors Are Wrong/White Streaks956
Lines Are Misaligned959
Line Does Not Print or Prints Partially960
Image Does Not Print or Prints Partially961
Printed Paper Curls or Has Ink Blots962
Paper Is Smudged/Printed Surface Is Scratched963
Back of the Paper Is Smudged967
Colors Are Uneven or Streaked968
Ink Is Not Ejected970
Problems with Scanning971
Problems with Scanning972
Scanner Does Not Work973
Scangear (Scanner Driver) Does Not Start974
Error Message Appears and the Scangear (Scanner Driver) Screen Does Not Appear975
Cannot Scan Multiple Items at One Time976
Slow Scanning Speed977
There Is Not Enough Memory." Message Is Displayed978
Computer Stops Operating During Scanning979
Scanner Does Not Work after Upgrading Windows980
Scanned Image Does Not Open982
Scan Results Not Satisfactory983
Moire Appears in Scan Results984
Scan Quality (Image Displayed on the Monitor) Is Poor985
Scanned Image Is Surrounded by Extra White Areas987
Cannot Scan at the Correct Size988
Item Is Placed Correctly, but the Scanned Image Is Slanted990
Scanned Image Is Enlarged (Reduced) on the Computer Monitor991
Software Problems992
Problems with Faxing994
Problems Sending Faxes995
Problems Receiving Faxes998
Cannot Send a Fax Clearly1002
Telephone Problems1003
Problems with the Machine1004
The Machine Cannot be Powered on1005
Cannot Connect to Computer with a USB Cable Properly1006
Cannot Communicate with the Machine with USB Connection1007
The Display on the Touch Screen Cannot be Seen at All1008
An Unintended Language Is Displayed on the Touch Screen1009
Print Head Holder Does Not Move to the Position for Replacing1010
Printer Status Monitor Is Not Displayed1011
Problems with Installation/Downloading1012
Cannot Install the MP Drivers1013
Easy-Webprint EX Does Not Start up or Easy-Webprint EX Menu Does Not Appear1016
How to Update MP Drivers in Network Environment1017
Uninstalling IJ Network Tool1018
About Errors/Messages Displayed1019
If an Error Occurs1020
A Message for Faxing Is Displayed on the Fax Standby Screen1021
A Message Is Displayed1024
If You Cannot Resolve the Problem1031
Support Code List1032
Support Code List (When Paper Is Jammed)1034
In Other Cases1050

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