Canon USA offers a range of customer technical support* options:
• Interactive troubleshooting, e-mail technical support, the latest driver downloads and answers to frequently asked
questions
(www.canontechsupport.com)
• Toll-free live technical support Monday-Saturday (excluding holidays) at
1-800-828-4040
• Telephone Device for the Deaf
(TDD-1-866-251-3752)
• Repair or Exchange Service Options:
In
the event service is required for the Product during the limited warranty period, Canon
USA
offers two hardware support
options:
Authorized
Service
Facility
Carry-In
I
Mail-In
Service
Canon USA's Carry-In/Mail-In Service provides repair
or
exchange, at Canon USA's option, through Canon USA's
Authorized Service Facility (ASF) network. The name and telephone number of the ASF(s) near you may be obtained from
Canon USA's Web site at: www.canontechsupport.com
or
by calling the Canon USA Customer Care Center at 1-800-828-
4040, or any time while speaking to a technical support person. A Product covered by this limited warranty will be repaired
or exchanged, as determined by Canon USA, and returned without charge by the
ASF.
InstantExchange
Service
**
A Canon Customer Care Center or ASF technician will attempt to diagnose the nature of the problem and, if possible,
correct it over the telephone. If the problem cannot be corrected over the telephone, and you elect the InstantExchange
option, a reference number will be issued to you.
You
will be asked for the Product serial number and other information
pertaining to your defective Product and for a ship-to location for the replacement Product (must include street address).
The Canon USA repair facility will ship out the replacement Product, via 2nd day Air freight service, prepaid by Canon
USA. After receipt of the replacement Product (with instructions and a prepaid waybill), follow the enclosed instructions on
how to ship the defective Product to the Canon
USA
repair facility. The defective Product must be returned in the shipping
carton in which the replacement Product was packed and include the reference number, A
COpy
OF
YOUR DATED
PROOF OF PURCHASE (BILL
OF
SALE), and a complete explanation of the problem. DO NOT INCLUDE ANY OTHER
ITEMS WITH THE DEFECTIVE PRODUCT
IN
THE
RETURN SHIPPING CARTON, AND BE SURE TO RETAIN YOUR
PRINTHEAD AND INK CARTRIDGE(S) AND TANK(S).
InstantExchange Service expedites, usually by the second business
day,
the exchange of a defective Product with a
replacement Product, which will normally be shipped the same day if your request for this service is by 3 p.m.
E.T.
Monday
through Friday, except holidays (three (3) business day InstantExchange Service for Alaska and Hawaii). Canon USA does
not guarantee expedited shipping service
in
the event of the occurrence of factors beyond its reasonable control. The
replacement Product you receive may be a refurbished
or
reconditioned unit and will be covered for the balance of the
period remaining on your original limited warranty. NOTE THAT BY USING THIS SERVICE YOU WILL KEEP THE
REPLACEMENT PRODUCT THAT IS SENT TO YOU. CANON USA WILL RETAIN THE DEFECTIVE PRODUCT THAT
YOU ORIGINALLY PURCHASED, WHICH SHALL BECOME THE PROPERTY OF CANON USA. InstantExchange
warranty program service is available only during the express limited-warranty period for your Product and only
in
the
continental United States, Alaska and Hawaii during such period.
This limited warranty gives you specific legal rights, and you may also have other rights, which vary from state to state.
* Support program specifics are subject to change without notice.
** InstantExchange warranty service is subject to the availability of refurbished or new replacement units.
Canon
U.S.A.,
Inc.
One
Canon
Plaza
Lake
Success,
NY
11042
USA
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