IMPORTANT! Dialing 911 in an Emergency
To reach help as quickly as possible in an emergency, CapTel 840 PLUS
calls placed to 911 connect directly to Emergency 911 Services. 911 calls
are not routed through the Captioning Service. This means:
• Emergency 911 calls are not captioned in the same manner as
regular CapTel calls.
• Emergency 911 calls are treated as Voice Carry Over (VCO) calls during
which the 911 call-taker can hear everything you say, and then types
his/her response which appears on the CapTel display screen.
• You speak directly into the handset, as you would with any other
CapTel call. The 911 call-taker will hear everything you say. You may
not be able to hear the call-taker, but he/she can type instructions
to you, which will appear on the CapTel display screen.
• Watch the CapTel display screen for information.
Please familiarize yourself with Dialing 911 in an Emergency on page 29.
CapTel Acceptable Use Policy:
The CapTel phone is intended for use by people with hearing loss. People
who do not need captioning support should only use CapTel with the
CAPTIONS feature turned off.
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