100 • PROBLEM SOLVING Customer Service: 888-269-7477
My CapTel 840 PLUS does not ring
Check that the RINGER is not set to Mute in the Options menu. See page 89.
I want to make captioned calls at work, but I don’t hear a dial
tone when I pick up the handset
If you need to dial a “9” or another number to get an outside line, then you
must enter a dialing prefi x in the CapTel 840 PLUS Options menu (see page 85
for instructions) before placing your call. When programming a Speed Dial
button, be sure to include the dialing prefi x before the phone number.
Leaving messages on answering machines
You may begin leaving your message as soon as you see (BEEP) on the display
screen or hear the recorded greeting end.
If you receive no further information, you may assume your message was
recorded. If the answering machine is capable of confi rming that a message
was left, you will see the confi rmation message on the CapTel display.
Using automated (touchtone) systems
With CapTel, you can easily navigate through automated phone menu
systems (example: press “1” for sales, press “2” for shipping, etc.). You can
press number buttons at anytime during a call to make selections. You do
not need to wait for captions prior to pressing your selection. The captioning
service continuously transcribes anything that is said over the phone,
regardless of what you are saying or which buttons you press.
NOTE: Some automated systems have very short response times which may
disconnect you. If this happens, simply hang up and try the call again.
Problem Solving
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