Customer Service: 888-269-7477 MAKING AND ANSWERING CALLS • 29
Dialing 911
To reach help as quickly as possible in an emergency, CapTel calls placed to
911 connect directly to Emergency 911 Services. 911 calls are not routed
through the captioning service. This means:
• Emergency 911 calls are not captioned in the same manner as
regular CapTel calls.
• Emergency 911 calls are treated as Voice Carry Over (VCO) calls
during which the 911 call-taker can hear everything you say,
and then types his/her response which appears on the CapTel
display screen.
• You speak directly into the handset, as you would with any other
CapTel call. The 911 call-taker will hear everything you say. You will
not be able to hear the call-taker, but he/she can type instructions
to you, which will appear on the CapTel display screen.
• Watch the CapTel display screen for information.
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