Settings
Page 100
Settings
Troubleshooting
If your CaptionCall phone loses connection to the network or your telephone line is
disconnected, or when there is a problem with your CaptionCall account, you will be
prompted with an alert, and an alert button will display in the top right corner of the
touchscreen.
• Touch the alert button to read your alert
• Touch the X at the top left of an alert to close it
Network Alerts
Often, network errors are simply connectivity issues. See Network on page 92 for
assistance. If you are unable to resolve the error, please call Customer Support at
1-877-557-2227.
Telephone Line Problem
This error is displayed when your CaptionCall phone is not connected to the
telephone line.
Check that the telephone line is connected to the back of the phone (see The
Back of Your CaptionCall Phone on page 12). If the telephone line is connected,
contact your telephone provider for more assistance.
Account Error
Contact Customer Support at 1-877-557-2227.
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