Step 3
If you are using DHCP, check the IP addresses distributed by your DHCP server. See Understanding and
Troubleshooting DHCP in Catalyst Switch or Enterprise Networks, available at this URL: http://
www.cisco.com/warp/customer/473/100.html
Related Topics
Network Setup menu, on page 62
Additional troubleshooting information
If you have additional questions about troubleshooting the conference phone, several Cisco.com web sites
can provide you with more tips. Choose from the sites available for your access level.
• Conference Phone Troubleshooting Resources: http://www.cisco.com/en/US/products/hw/phones/ps379/
tsd_products_support_series_home.html
• Cisco Products and Services (Technical Support and Documentation): http://www.cisco.com/en/US/
products/sw/voicesw/tsd_products_support_category_home.html
Maintenance
The following sections describe phone maintenance.
Cisco Unified IP Conference Phone 8831 reset or restore
The following sections describe the methods for resetting or restoring the phone.
Settings reset
Performing a reset of a conference phone provides a way to recover if the conference phone experiences an
error. The Reset Settings menu on the device has three options:
•
All
•
Network
•
Security
You can reset a conference phone with any time after the conference phone has started up.
To reset the device, press Apps > Admin Settings > Reset Settings, then select which settings to reset back
to factory defaults: All, Network, or Security.
Quality Report Tool
The Quality Report Tool (QRT) is a voice quality and general problem-reporting tool for the conference
phone. The QRT feature is installed as part of Cisco Unified Communications Manager.
Cisco Unified IP Conference Phone 8831 Administration Guide for Cisco Unified Communications Manager 9.0
137
Troubleshooting and maintenance
Additional troubleshooting information
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