CHAPTER 10
Troubleshooting and maintenance
This chapter provides information that can assist you in troubleshooting problems with your Cisco Unified
IP Conference Phone 8831 or with your IP telephony network. It also explains how to clean and maintain
your conference phone.
This chapter includes these topics:
•
Call, Device, and Network information, page 123
•
Troubleshooting, page 123
•
Maintenance, page 137
Call, Device, and Network information
You can view call, device, and network information through the Applications menu, or remotely through each
conference phone web page. You can use this information to monitor the operation of a conference phone to
assist with troubleshooting.
Related Topics
Model information, status, and statistics, on page 107
Remote monitoring, on page 113
Troubleshooting
Use the following sections to troubleshoot problems with the conference phone.
Startup problems
After installing a conference phone into your network and adding it to Cisco Unified Communications Manager,
the conference phone should start up as described in Conference Station Startup Sequence. If the conference
phone does not start up properly, see the following sections for troubleshooting information.
Cisco Unified IP Conference Phone 8831 Administration Guide for Cisco Unified Communications Manager 9.0
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