Solution
•
Verify that the daisy cable is properly seated and that it is routed inside the cable grooves.
•
Verify that the external microphone icon is present on the display if one is connected.
No audio from external wireless microphones
Problem
There is no audio to or from the external wireless microphones.
Cause
The wireless microphones are not paired or are not linked with the device.
Solution
•
Verify that the wireless microphone is paired and that the wireless microphone icon is present on the
display.
•
Verify that the LED on the wireless external microphone is flashing green.
•
Verify that the wireless microphone is charged.
Conference call reception problems
To ensure optimum performance with the conference phone and the external microphones, see “Performance
guidelines” section and the “Conference Room Setup Examples” section.
General troubleshooting information
This section provides troubleshooting information for some common issues that might occur on the conference
phone.
The following table provides general troubleshooting information for the conference phone.
Table 34: Cisco Unified IP Conference Phone 8831 troubleshooting
ExplanationSummary
By default, the network configuration options are locked to prevent
users from making changes that could impact their network connectivity.
You must unlock the network configuration options before you can
configure them. See the “Unlock and Lock Options” section for details.
Changing the conference phone
configuration
Cisco Unified IP Conference Phone 8831 Administration Guide for Cisco Unified Communications Manager 9.0
131
Troubleshooting and maintenance
Conference call reception problems
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