Parameters for Configure Problem Report Tool
The following table defines the function and usage of Configure Problem Report Tool parameters in the
Problem Report Tool section under the Info > Debug Info tab in the phone web interface. It also defines the
syntax of the string that is added in the phone configuration file with XML(cfg.xml) code to configure a
parameter.
Table 25: Parameters for Configure Problem Report Tool
DescriptionParameter
Specifies the path to the PRT upload script.
If PRT Max Timer and PRT Upload Rule fields are empty, problem
reports are not generated.
Perform one of the following:
• In the phone configuration file with XML(cfg.xml), enter a string
in this format:
<PRT_Upload_Rule
ua="na">https://proxy.example.com/prt_upload.php</PRT_Upload_Rule>
• In the phone web page, enter the path in the format:
https://proxy.example.com/prt_upload.php
or
http://proxy.example.com/prt_upload.php
PRT Upload Rule
Determines the method used to upload PRT logs to the remote server.
Perform one of the following:
• In the phone configuration file with XML(cfg.xml), enter a string
in this format:
<PRT_Upload_Method ua="na">POST</PRT_Upload_Method>
• In the phone web page, select POST or PUT methods to upload
the logs to the remote server.
Valid values: POST|PUT
Default: POST
PRT Upload Method
Cisco IP Phone 8800 Series Multiplatform Phone Administration Guide for Release 11.3(1) and Later
180
Cisco IP Phone Configuration
Parameters for Configure Problem Report Tool
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