Return units for repair
98-127093-H Chapter 7: Maintenance and troubleshooting 7-19
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7.6 Return units for repair
Should your Cobham SATCOM product fail, please contact your dealer or installer, or the
nearest Cobham SATCOM partner. You will find the partner details on
www.cobham.com/satcom, Technical Service Partner List. You can also access the
Partner Portal at www.cobham.com/satcom, Cobham SYNC Partner Portal, which may
help you solve the problem. Your dealer, installer or Cobham SATCOM partner will assist
you whether the need is user training, technical support, arranging on-site repair or sending
the product for repair. Your dealer, installer or Cobham SATCOM partner will also take care
of any warranty issue.
Repackaging requirements
Should you need to send the product for repair, please read the below information before
packing the product.
The shipping carton has been carefully designed to protect the AVIATOR 200/300/350 and
its accessories during shipment. This carton and its associated packing material should be
used when repacking for shipment. Attach a tag indicating the type of service required,
return address, part number and full serial number. Mark the carton FRAGILE to ensure
careful handling.
Correct shipment is the customer’s own responsibility.
If the original shipping carton is not available, the following general instructions should be
used for repacking with commercially available material.
1. Wrap the defective unit in heavy paper or plastic. Attach a tag indicating the type of
service required, return address, par
t number and full serial number.
2. Use a strong shipping container, e.g. a double walled carton.
3. Protect the front- and rear panel with cardboard and insert a layer of shock-absorbing
material between all surf
aces of the equipment and the sides of the container.
4. Seal the shipping container securely.
5. Mark the shipping container FRAGILE to ensure careful handling.
Failure to do so may invalidate the warranty.
Note
SB-Lite.book Page 19 Tuesday, September 5, 2017 1:38 PM
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