Warranty and returning units for repair
58 Chapter 3: Service & maintenance 98-171832-A
Warranty and returning units for repair
Should your Cobham SATCOM product fail, contact your dealer or installer, or
the nearest Cobham SATCOM partner. You will find the partner details on
www.cobhamsatcom.com/where-to-buy. You can also access
www.cobhamsatcom.com and select COBHAM SYNC PARTNER PORTAL,
which may help you solve the problem. Your dealer, installer or Cobham SATCOM
partner will assist you whether the need is user training, technical support,
arranging on-site repair or sending the product for repair. Your dealer, installer or
Cobham SATCOM partner will also take care of any warranty issue.
Repacking for shipment
Should you need to send the product for repair, please read the below
information before packing the product.
The shipping carton has been carefully designed to protect the SAILOR 7222
VHF DSC and its accessories during shipment. This carton and its associated
packing material should be used when repacking for shipment. Attach a tag
indicating the type of service required, return address, part number and full serial
number. Mark the carton FRAGILE to ensure careful handling.
If the original shipping carton is not available, the following general instructions
should be used for repacking with commercially available material.
1. Wrap the defective unit in heavy paper or plastic. Attach a tag indicating the
type of service required, return address, part number and full serial number.
2. Use a strong shipping container, e.g. a double walled carton.
3. Protect the front- and rear panel with cardboard and insert a layer of shock-
absorbing material between all surfaces of the equipment and the sides of
the container.
4. Seal the shipping container securely.
5. Mark the shipping container FRAGILE to ensure careful handling.
Failure to do so may invalidate the warranty.
Correct shipment is the customer’s own responsibility.