Control Module Genus G2 - Troubleshooting Common Issues; Power and Loader Screen Problems; Network and Application Errors; System File and Clock Errors

Genus G2 User Manual
UM3000-1
Revision E November 2017 44
Troubleshooting Terminal Issues
Terminal Issue
Possible Causes
Resolution
Terminal does not power on.
No Power to the terminal.
Verify power cable is connected
to terminal. If a UPS is
included, verify power is
connected to the UPS and the
power cable from the UPS is
connected to the Terminal.
Loader screen does not display;
only the copyright screen then it
goes blank.
Loader is missing or has
become corrupt.
Refer to the Service and
Technical Support section in
this document.
Default loads all the time after
Loader.
Genus executable has become
corrupt or needs to be
programmed.
Reload Genus to the terminal.
Refer to Steps to Re-Program
Genus Firmware section in this
document.
Terminal stops at “Initializing
network.”
Terminal is searching for DHCP
and/or Network connection is
not available.
Wait at least 3 minutes. Make
sure your network cable and
switch are connected and
working properly.
Terminal displays “Serial
Loader Mode.”
Terminal does not have a
usable copy of Genus or
Default.
Refer to the Service and
Technical Support section in
this document.
Terminal displays “Error
opening Classes.jar.”
Terminal does not have the
Classes (or API) loaded.
Reload Classes to the terminal.
Refer to Steps to Re-Program
Genus Firmware section in this
document.
Terminal displays “Error
opening App.jar.”
Terminal does not have an
application loaded.
Load Application to the terminal.
Refer to Loading a Customer
Defined Java Application
section in this document.
Terminal displays “Error
initializing RAM File System.”
The SRAM on the memory
board could be failing.
Refer to the Service and
Technical Support section in
this document.
Terminal displays “Error
initializing RTC.”
The Real Time Clock is not
functioning.
Refer to the Service and
Technical Support section in
this document.