Genus G2 User Manual
UM3000-1
Revision E November 2017 48
Service & Technical Support
RMA Policy
Return Material Authorization (RMA) Procedure: The CMI Service Center assigns an RMA number
for all products returned for service. If you have a product that requires service, please contact the
CMI Service Center at 1-800-527-4998 or 860-253-4218.
The CMI Service Center provides various service options:
Maintenance – Annual (five day in-house turnaround)
Time & Material – Three options (two, five and 10 day turnaround)
The following information is required to process the return:
Model and serial number of product
Brief description of problem
Name and telephone number of technical contact
Customer’s return address
Customer’s billing address
After an RMA# is issued, please return the product to the address below in a shock-proof package to
the CMI Service Center. Please ensure the RMA# is clearly marked on the outside of the package
and ship to:
CMI Service Center
89 Phoenix Avenue
Enfield, CT 06082
Attn: RMA# _____________
Returned products cannot be processed without an RMA number.
Technical Support
CMI’s Technical Support Number: 888-753-8222 can be reached during the following hours of
operation: M-F, 8:00 A.M. – 4:30 P.M. EST excluding holidays.
Standard Terms And Conditions Of Sale
For Standard Terms and Conditions, and Warranty information:
http://controlmod.com/technical-support/order-terms/
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