6 © 2021 All rights reserved. Data subject to change without notice.
FCS - Installation Manual Rev. C | 2021.12
on data considered accurate. However, no warranty is expressed or implied regarding the
accuracy of this data.
1.3 Service Policy
CETCI maintains an instrument service facility at the factory. Some CETCI distributors
/ agents may also have repair facilities; however, CETCI assumes no liability for service
performed by anyone other than CETCI personnel.
Repairs are warranted for 90 days after date of shipment (sensors have individual
warranties). Should your instrument require non-warranty repair, you may contact the
distributor from whom it was purchased or you may contact CETCI directly.
Prior to shipping equipment to CETCI, contact our oce for an RMA #. All returned goods
must be accompanied with an RMA number.
If CETCI is to do the repair work, after receiving an RMA # you may send the instrument,
prepaid, to:
Attention: Service Department
Critical Environment Technologies Canada Inc.
Unit 145, 7391 Vantage Way
Delta, BC, V4G 1M3
You must include your Returned Merchandise Authorization (RMA) number, address,
telephone number, contact name, shipping / billing information, and a description of the
defect as you perceive it. You will be contacted with a cost estimate for expected repairs,
prior to the performance of any service work. Pack the equipment well (in its original packing
if possible), as we cannot be held responsible for any damage incurred during shipping to our
facility. All incurred shipping charges, duties and taxes are your responsibility.
For liability reasons, CETCI has a policy of performing all needed repairs to restore the
instrument to full operating condition.
1.4 Copyrights and Registered Trademarks
This manual is subject to copyright protection; all rights are reserved. Under international and
domestic copyright laws, this manual may not be copied or translated, in whole or in part, in
any manner or format, without the written permission of CETCI.
All software which CETCI utilizes and / or distributes holds a proprietary interest and is also
subject to copyright protection and all rights are reserved. No party may use or copy such
software in any manner or format, except to the extent that CETCI grants them a license
to do so. IF SOFTWARE IS BEING LOADED ONTO MORE THAN ONE COMPUTER, EXTRA
SOFTWARE LICENSES MUST BE PURCHASED.
Modbus® is a registered trademark of Gould Inc. Corporation. BACnet® is a registered
trademark of American Society of Heating, Refrigerating and Air-Conditioning Engineers
(ASHRAE).
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