Scanshell 1000
IdScan User Manual version 9.0
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Card Scanning Solutions, all rights reserved 34
UNDERSTANDING THE VERIFICATION STATUS LIGHT
The status light provides indications for the verification process, as follows:
• Solid black color, the verification function is not activated.
• Solid brown color, the verification function is activated and waits for the
reference scan or swipe.
• Flashing brown light, the reference scan or swipe has been successful, waits
for the scan of the source.
• Solid green color - the source was scanned successfully and the verification is
successful (the data of the two sources match).
• Solid red color - the source was scanned badly or the verification is failed (the
data of the two sources don’t match).
WHAT TO DO WHEN VERIFICATION FAILS?
If the status light remains solid red after the reference scan or swipe, it means that the
data from the two sources don’t match. He reason can be one of the following:
14. The card could be faked
15. Bad reading of either one of the source
16. Corruption of one of the data sources.
If verification fails, you can try the following:
• Make sure the current (US) State box is set to the correct state of the driver
license.
Try authenticating the card again.
Passport as well as al other documents should be placed on the glass of the
scanner with the side to be scanned facing the glass.
When scanning ID and business cards, they should be placed on the top right
corner as shown in the figure below.
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