D-Link DSL-520B - Troubleshooting Common Issues; Accessing Configuration Utility

79D-Link DSL-520B ADSL2+ Modem User Manual
Section 12 - Troubleshooting
Troubleshooting
This chapter provides solutions to problems that can occur during the installation and operation of the DSL-520B. Read the following descriptions
ifyouarehavingproblems.(TheexamplesbelowareillustratedinWindows
®
XP.Ifyouhaveadierentoperatingsystem,thescreenshotsonyour
computerwilllooksimilartothefollowingexamples.)
1. Why can’t I access the web-based conguration utility?
WhenenteringtheIPaddressoftheD-Linkmodem(192.168.1.1forexample),youarenotconnectingtoawebsiteontheInternetorhavetobe
connected to the Internet. The device has the utility built-in to a ROM chip in the device itself. Your computer must be on the same IP subnet to
connect to the web-based utility.
•MakesureyouhaveanupdatedJava-enabledwebbrowser.Werecommendthefollowing:
•InternetExplorer6.0orhigher
•Firefox3.0orhigher
•Verifyphysicalconnectivitybycheckingforsolidlinklightsonthedevice.Ifyoudonotgetasolidlinklight,tryusingadierentcableorconnect
toadierentportonthedeviceifpossible.Ifthecomputeristurnedo,thelinklightmaynotbeon.
•Disableanyinternetsecuritysoftwarerunningonthecomputer.SoftwarerewallssuchasZoneAlarm,BlackIce,Sygate,NortonPersonalFirewall,
and Windows
®
XP rewall may block access to the conguration pages. Check the help les included with your rewall software for more information
on disabling or conguring it.