Windows XP SP3 and Matrix 120 USB Interface
Product Reference Guide 151
Troubleshooting Guide
Problem Suggestion
DL.CODE Installation:
Autorun or Start.hta
doesn’t run
Check Windows settings to see if Autorun is disabled.
Associate the file type .hta with the Microsoft HTML Applica-
tion host mshta.exe in Windows\System32.
Driver Installation
Error:
The ECM driver fails to
install correctly.
Windows 7 requires that update KB3033929 be installed in
order for the Matrix 120 ECM driver to work properly.
Power ON:
the “POWER” LED is
not lit.
Is power connected?
If using a power adapter (like PG6000), is it connected to wall
outlet?
If using rail power, does rail have power?
If using CBX, does it have power (check switch and LED)?
Check if you are referring to the device / accessory cable or to
the CBX spring clamp connectors.
Measure Voltage either at pin 1 and pin 2 (for 17-pin connector)
or at spring clamp Vdc and GND (for CBX).
One Shot or Phase
Mode using the Input
1 (External Trigger) or
Input 2:
the ”TRIGGER” LED is
not blinking while the
External Trigger is
switching.
Check if you are referring to the 17-pin connector or to the CBX
spring clamp connectors.
Is the sensor connected to Input 1 or Input 2?
Is power supplied to the photo sensor?
For NPN configuration, is power supplied to one of the two I1 or
I2 signals (A or B)?
For PNP configuration, is one of the two I1 or I2 signals
grounded (A or B)?
Are the photo sensor LEDS (if any) working correctly?
Is the sensor/reflector system aligned (if present)?
On the Reading Phase step check the Input 1 or Input 2
Debouncing Time
parameter setting.
On the Reading Phase step check the settings for
Acquisition
Trigger, Reading Phase-ON,
and
Reading Phase-OFF
parame-
ters.
One Shot or Phase
Mode using serial
trigger source:
the ”TRIGGER” LED is
not blinking.
On the Reading Phase step check the settings for
Acquisition
Trigger, Reading Phase-ON,
and
Reading Phase-OFF
parame-
ters.
Are the COM port parameters (
Baud Rate, Parity, Data Bits, Stop
Bits
) correctly assigned?
On the Reading Phase step check the settings of
Acquisition
Trigger String, Reading Phase-ON String,
and
Reading Phase-
OFF String
parameters.
Is the serial trigger source correctly connected?
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