Appendix - User info codes_02/2017 - 31 -
Type of
code
Code
no.
Description Resolution procedure
Info 901 SW not found 1- The SW upgrade failed, no CVI3 image (*.cvi3) was found at the USB
key root directory
2- Check your USB key, it must have only one CVI3 image
Info 902 SW invalid 1- The SW upgrade failed, the CVI3 image copied on your USB key is
corrupted
2- Remove and copy again your CVI3 image
3- Try another USB key
4- Contact your Desoutter representative for more information
Info 903 SW updater missing 1- The SW updater is not available or broken
2- Contact your Desoutter representative for more information
Info 904 Backup disabled 1- The save parameters utility is not available
2- Contact your Dessouter representative for upgrade
Info 905 USB key full 1- Your USB key is full, all data were not saved
2- Delete your old backup les and try again
Info 906 Save param. failed 1- An error occurred during backup, data were not saved.
2- Check the available space on your key, delete les and try again.
3- If the problem persists, contact the Desoutter support team.
Info 907 Wrong USB port 1- Your USB device is plugged into the wrong port
2- If your device is a USB key, plug it into the USB front port
3- If your device is a USB barcode reader or keyboard, plug it into the
bottom USB ports
Info 908 Too HID device 1- Too many USB devices (barcode reader or keyboard) are plugged to
the controller
2- Remove all devices and plug them again to the bottom USB ports only.
Info 909 HID device err 1- Your USB device is not supported by the CVI3 controller
2- Only USB barcode reader and USB keyboard are supported, if you use
one of them, contact your Dessouter representative for upgrade
Info 910 Save prg error 1- Plug a USB key to the front panel.
2- Check available space on your USB key, delete some old backup and
try again.
Info 911 Load prg error 1- Plug a USB key to the front panel.
2- The .zip le was not found, check that it is in the correct directory.
Info 912 Backup failed 1- Check the ePOD connection.
2- Contact your Desoutter representative for support.
Info 913 Restore failed 1- Check the ePOD connection.
2- Contact your Desoutter representative for support.
Info 914 Maintenance ongoing Maintenance ongoing: Refer to user manual
Info 917 Acc conf err 1-The accessory conguration is not correct
2-Check type of elements and events associated
Info 920 Cvi3 reset ePod automatic backup must be congure again if needed
Info 921 Pset execution not authorized 1-Check used features allowance
2-Contact your Desoutter representative for support
Info 922 Additional transducer span
fail.
1- Span value from additional torque sensor is outside bounds.
2 -Try once again to start the tool with no mechanical constraints. If the
problem occurs again, contact your Desoutter representative for support
Info 923 Additional transducer offset
fail.
1- Offset value from additional torque sensor is outside bounds.
2- Try once again to start the tool with no mechanical constraints. If the
problem occurs again, contact your Desoutter representative for support.
Info 924 Tool calibration required 1-Perform a calibration of the tool on CVI3
Warning 10 Tool calibration expired 1- The tool calibration date has expired.
2- A tool calibration procedure needs to be done to ensure the
measurement accuracy.
Warning 28 Battery tool version error 1 - Battery tool version and controller version are not compatible.
Warning 30 The battery is low 1- The battery is low.
2- Recharge the battery.
Warning 33 Tool time error 1- The tool time is not set correctly. The tightening results will not be time
stamped.
2- Connect the tool to the controller to set date and time.
Warning 36 Tool memory full 1- The tool memory is full.
2- Connect the tool to the controller to empty the memory.
Warning 39 Tightening Unit cong err 1- Tightening Unit settings are invalid