Call Queue Examples of Use
149
■ Configure the OpenPhone 65 and e.g. a RFP 22/24 under PBX Configuration:
Ports: U
pn
.
■ Configure a trunk key for the OpenPhone 65 under PBX Configuration:
System telephones.
■ Configure the OpenPhone 27 under PBX Configuration: Ports: DECT-PP and
assign the OpenPhone 27 its own telephone number. Check in the
OpenPhone 27.
■ Under PBX Configuration: Call Distribution: Incoming or PBX Configu-
ration: Call Distribution: Incoming PTP route all incoming calls to the
number of the OpenPhone 65 trunk key.
■ In the Configurator, create a new group called “Operators” under User
Manager: User groups. Activate “Call queue”, “Call waiting protection” and
“Call forwarding” for this group and set the Dial out: External option appropri-
ately.
■ Create a user called “Operator 1” under User Manager: User. Assign this user
to the “Operators” user group. Assign the telephone numbers of the
OpenPhone 65 trunk key and the number of the mobile OpenPhone 27 to this
user.
■ Activate
Call wait. prot.
(call waiting protection) on both terminals in
the
Protection
menu.
■ Configure a function key on the OpenPhone 65 which activates/deactivates a
“call forwarding immediately” to the telephone number of the mobile
OpenPhone 27 (in the menu
Call diversion: Divert phone:
Immediately
).
Use
Incoming calls are routed to the OpenPhone 65 manned by the operator, who
then puts the calls through. A queue is used so that callers do not get a busy
signal. The display on the OpenPhone 65 indicates how many calls there are in the
queue.
If the operator wants to leave the workstation and take along the enquiry station,
call forwarding to the OpenPhone 27 is activated by pressing a function key. Calls
which are in the OpenPhone 65 queue must still be answered on this telephone.
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