DETEWE OpenCom 130 - Group of Three Enquiry Stations

Call Queue Examples of Use
150
New calls are signalled on the mobile OpenPhone 27 or enter its queue, allowing
the OpenPhone 27 to be used as a mobile enquiry station.
On returning to the workstation, the operator deactivates call forwarding by
pressing a function key. Calls which are already in the queue are switched on the
mobile OpenPhone 27. New calls are signalled on the OpenPhone 65 or enter its
queue.
14.2.2 Group of Three Enquiry Stations
The enquiry stations switch all incoming calls. Incoming calls are administered in
queues. Depending on the number of arriving calls, one to three enquiry stations
in this group are manned. The enquiry stations are each equipped with an
OpenPhone 65.
Configuration
■ Configure the multi-terminal access or the system access under PBX Configu-
ration: Ports: S
0
.
■ Configure the three OpenPhone 65 telephones under PBX Configuration:
Ports: U
pn
.
■ Configure a trunk key with its own telephone number for each of the
OpenPhone 65 telephones under PBX Configuration: Devices: System tele-
phones.
■ Configure a hunt group of the “parallel” type under PBX Configuration:
Groups: Hunt Group, and include the three telephone numbers of the trunk
keys in this hunt group.
■ Under PBX Configuration: Call Distribution: Incoming or PBX Configu-
ration: Call Distribution: Incoming PTP route all incoming calls to the
number of the hunt group.
■ In the Configurator, create a new group called “Operators” under User
Manager: User groups. Activate “Call queue” and “Call waiting protection” for
this group.