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CHAPTER 24 WARRANTY INFORMATION AND
RETURN AUTHORIZATION
Information about product warranty and the return authorization process can be found on DISH Portal.
Contact DISH for information on how to return components for repair or replacement.
CHAPTER 25 TRADEMARK ACKNOWLEDGEMENTS
Manufactured under license from Dolby Laboratories. Dolby and the double-D symbol are trademarks of
Dolby Laboratories.
Other third-party trademarks mentioned are the property of their respective owners.
CHAPTER 26 TECHNICAL SUPPORT AND
AUTHORIZATION ASSISTANCE
Commercial Support Team
Available 8 a.m. – 5 p.m. Mountain Time, weekdays
Contact: CommercialSupport@dish.com or (720) 514-5908
Can do: Cannot Do:
Provide technical support to SMARTBOX Certified
Technicians
Send authorization hits or add/remove blades to
accounts
Coordinate with DISH’s Commercial Operations
Team when a disconnect or reconnect is
necessary
Add/remove programming or feature codes
Coordinate with Area Sales Managers to resolve
issues for operators
Support operator’s properties
Create an RA
Commercial Operations Team
Available 8 a.m. – 5 p.m. Mountain Time, weekdays
Contact: CommercialOperations@dish.com
Can do: Cannot Do:
Send authorization hits to blades Provide advanced technical support to SMARTBOX
Certified Technicians
Add/remove programming and feature codes* Create an RA
Resolve account service interruptions due to non-
payment
Activate/Disconnect SMARTBOX accounts*
Add/remove SMARTBOX blades*
*Salesforce case(s) must be submitted.
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