DVC DVC-1412 - Initial Inspection; Unpacking and Receiving

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2 INITIAL INSPECTION

2.1 UNPACKING AND RECEIVING

These items were thoroughly tested and carefully packed in the factory. Upon acceptance by the

carrier, they assume responsibility for its safe arrival. Should you receive this item in a damaged

condition, apparent or concealed, a claim for damage must be made to the carrier. To return the

product to the factory for service, please contact the DVC Customer Service Department at (512)-

301-9564 for a Return Material Authorization (RMA) Number.

If visual inspection shows damage upon receipt of this shipment, it must be noted on the freight bill

or express receipt, and the notation signed by the carrier's agent. Failure to do this can result in the

carrier refusing to honor the claim.

When the damage is not apparent until the unit is unpacked, a claim for concealed damage must be

made. Make a mail or phone request to the carrier for inspection immediately upon discovery of

the concealed damage. Keep all cartons and packing materials. Since shipping damage is the

carrier's responsibility, the carrier will furnish you with an inspection report and the necessary

forms for filing the concealed-damage claim.