EFI E-35A - Page 113

113 Installation and Service Guide
Troubleshooting
A print job stalls or
stops after one or a few
pages.
Possibly one of the following:
• A PostScript or application error
• System software is corrupted
1 Cancel the E-35A print job.
2 If this fails to clear the problem, reboot the E-35A.
3 If the problem persists, choose the Clear Server
command from Command WorkStation.
4 Set Print Cover Page to Yes
and resend the problem job.
The Cover Page will indicate “PS Error.”
For more information about the PostScript error,
double-click the problem job in the Command
WorkStation window.
5 If the problem persists, restore the backup, or reinstall
system software (see page 96).
Corrupt system software may cause the system to hang.
Incorrect or faulty DIMM
or faulty DIMM connection
1 Reseat the DIMMs to remove any oxidation on the
connectors (see page 67).
2 Verify memory amount on the Configuration page.
3 If the problem persists after replacing the DIMM,
replace the motherboard (see page 61).
Printing (continued)
Color quality is
inconsistent.
A printer problem Test the printer and perform service, if necessary.
See the service documentation that accompanies the
printer.
Print quality is poor. Possibly one of the following:
• A file or application problem
• A missing or outdated printer
description file
• The application cannot find the
appropriate printer description file
• The system is out of calibration
1 Print a E-35A Test Page.
2 If the quality of the E-35A Test Page is good, the error
condition may be a file or application problem.
3 Make sure that the appropriate printer description file
is installed. (For details, see Printing from Windows,
which is part of the user documentation set.)
If the user can print the E-35A Test Page, but cannot print a job from a computer on the network, make sure that the network
administrator has:
• Checked all components of the network, including cables, connectors, terminators, network adapter boards, and network
drivers.
• Activated the network and used it to communicate with other printers.
• Confirmed that the applicable network settings in Setup (such as an IP address, Subnet mask, and Gateway address) match
the settings used in the network.
Note: EPS file generation is not completely standardized among applications. Some users may encounter problems while
printing certain EPS files.
Table 5: E-35A error messages and conditions (Continued)
Symptom Possible cause Suggested action