117Installation and Service Guide: Color Controller E-46A
Troubleshooting
2 If the problem persists, reinstall the original hard disk drive in the system, and then replace
the motherboard.
If replacing a component does not correct the problem, make sure that you reinstall the old component back in the E-
46A.
Table 4: E-46A error messages and conditions
Symptom Possible cause Suggested action
Beep codes during Startup
1 beep No error. The E-46A is starting up
normally.
None
1 beep, followed by 3
beeps, followed by 3
beeps, followed by 1
beep
Missing, unmatched, incorrect, or
faulty DIMMs
Check for missing, unmatched, incorrect or faulty
DIMMs and reseat the DIMMs to remove any oxidation
on the connector (see page 69).
Startup
E-46A does not start
and the Fiery
QuickTouch is black.
Possibly one of the following:
• The E-46A is powered off
• Power cable is not plugged into
the power connector on the E-46A
connector panel, or into the wall
power outlet
• The connector panel power switch
is in the OFF position
• Fiery QuickTouch cables are not
connected to the motherboard, the
Fiery QuickTouch, or both
• Faulty power cable
• Faulty power supply (power supply
may not be supplying power to the
motherboard)
• The CMOS jumper is not in the
default position
• Faulty motherboard (motherboard
power plane may not be supplying
power to components)
1 Recheck all cables and connections.
2 Make sure the connector panel power switch is in the
ON position (see page 51).
3 Listen for the power supply fan and feel for air at the
back of the unit where the power supply is located.
If air is not coming from the power supply fan, isolate a
possible faulty power cable as follows:
• Power on using a different power cable.
• Install a new or “known good” power supply.
4 Check the connector panel fan vent and feel for air
coming into the system.
If air is coming out of the power supply fan vent but is
not coming into the connector panel fan vent, the
motherboard may be faulty. You may need to replace
the motherboard (see page 63).
5 Review the jumper section on page 76 and ensure that
the jumper is in the default position.
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