121Installation and Service Guide: Color Controller E-46A
Troubleshooting
Network (continued)
Unable to connect to
the network, or the
green LED on the RJ-45
network port is not lit.
Possibly one of the following:
• Network cable is connected to the
wrong RJ-45 port
• No cable/wrong type of cable is
connected to the network port
• Network cable or connection is
faulty
• Network is faulty
• If the E-46A requires a static IP
address (for example, in a non-
DHCP network environment), it
may need to be reconfigured. A
static IP address is deleted when
system software is reinstalled.
• System software is corrupted
• Network interface on the E-46A
motherboard is faulty
1 If the problem persists, have the network administrator
check Network Setup. To configure a static IP address
(if applicable for the customer site), work with the
network administrator as described on page 27.
2 If the problem persists, make sure that the network
administrator has checked other devices on the
network.
If other devices are not functioning, the problem may be
with the network.
3 If the problem persists, restore the backup, or reinstall
the system software (see page 101).
Corrupt system software may cause the system to hang.
4 If the rest of the network is functioning properly and the
problem persists, replace the motherboard (see
page 63).
System starts up slowly
then displays one or
more DHCP error
messages on the Fiery
QuickTouch.
Possibly one of the following:
• Network cable is connected to the
wrong RJ-45 port
• No cable/wrong type of cable is
connected to the network port
• Network cable or connection is
faulty
• Network is faulty
• System searches for a nonexistent
DHCP server because DHCP is
enabled by default on the E-46A,
but the customer’s network is not
using DHCP
• Ethernet interface on the E-46A
motherboard is faulty
• System software is corrupted
1 If the problem persists, ask the network administrator
to check Network Setup. To configure a static IP
address (if applicable for the customer site, as in a non-
DHCP environment), work with the network
administrator as described on page 27.
2 If the problem persists, ask the network administrator
to check other devices on the network.
If other devices are not functioning, the problem may
be with the network.
3 If the problem persists, restore the backup, or reinstall
system software (see page 101).
Corrupt system software may cause the system to hang.
4 If the rest of the network is functioning properly
and the problem persists, replace the motherboard (see
page 63).
Table 4: E-46A error messages and conditions (Continued)
Symptom Possible cause Suggested action
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