120Installation and Service Guide: Color Controller E-46A
Troubleshooting
The E-46A hangs
during the user
software installation
segment.
Possibly one of the following:
• The time and date need to be
configured in the E-46A BIOS. (If
the battery was removed from the
E-46A motherboard during service
and the time and date were not
configured in Setup afterward, the
E-46A will hang during the user
software installation segment.)
• User Software DVD is corrupted
• The DVD drive is faulty
• The hard disk drive is faulty
1 Set the time and date in the BIOS:
• Power off the E-46A and remove the User Software
DVD when it ejects.
• If not already connected, connect a keyboard and a
monitor to the E-46A.
• Power on the E-46A and immediately press F2
repeatedly to start the BIOS setup utility.
• Configure the time and date. (To navigate, use the tab
key and the -/+ keys).
• Save changes and exit (F10).
• When the E-46A reaches Idle, power off and then
begin a full software installation again, starting with
the System Software DVD (see page 101).
2 If the problem persists, obtain another User Software
DVD and begin software installation again starting with
the System Software DVD (see page 101).
3 If the problem persists, you may need to replace the
DVD drive (see page 84).
If replacing the DVD drive does not correct the
problem, reinstall the old DVD drive in the system.
4 If the problem persists, replace the hard disk drive (see
page 80).
If replacing the hard disk drive does not correct the
problem, reinstall the old hard disk drive in the system.
System performance (continued)
Network
If you suspect a network problem, keep in mind the following:
• If the E-46A does not appear in the list of printers on the network, another device on the network may have been assigned the
same Ethernet hardware address.
• Conflicting network settings may have been configured in Setup and on the customer’s workstation.
• Printing problems may be caused by inappropriate Setup options.
• Application-specific printing errors may be caused by missing or incorrectly placed printer description files.
• System software may be corrupted.
For additional information, see Configuration and Setup, which is part of the user documentation set.
Table 4: E-46A error messages and conditions (Continued)
Symptom Possible cause Suggested action
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