119Installation and Service Guide: Color Controller E-46A
Troubleshooting
DVD drive
DVD drive is not
responding, cannot be
located, or the disk will
not eject.
Possibly one of the following:
• A disk is stuck in the DVD drive
• Cable connections to the DVD
drive are loose or data cable is
faulty
• DVD drive is faulty
• Motherboard is faulty
1 Press the eject button below the DVD slot on the front
of the E-46A.
2 If the problem persists, check the cable connections to
the DVD drive (see page 51).
3 If the problem persists, you may need to replace the
DVD drive (see page 84).
4 If the problem persists, you may need to replace the
motherboard (see page 63).
System performance
System performs slowly
and/or hangs
periodically.
Possibly one of the following:
• Board or cable connections are
loose or faulty
• System software is corrupted
• Missing or faulty DIMM(s)
• CPU is overheated or faulty
• Motherboard is faulty
1 Recheck all cables and connections.
2 Make sure that the CPU is firmly seated in its socket
and that the fan cable is connected to the motherboard.
3 If the problem persists, restore the backup, or reinstall
the system software (see page 101).
4 Check for missing or faulty DIMM and reseat the
DIMM to remove any oxidation on the connector (see
page 69).
5 If the problem persists, you may need to replace the
motherboard (see page 63).
Clock is slow. Missing or dead battery on the
motherboard
Replace the battery on the motherboard and update the
time in the Windows (if a monitor is connected),
Command WorkStation, or WebTools.page 101
Table 4: E-46A error messages and conditions (Continued)
Symptom Possible cause Suggested action
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