108
Reference Manual
00809-0100-4772, Rev FA
Troubleshooting
March 2016
Troubleshooting
7.6 Return of material
To expedite the return process, call the Rosemount North American Response Center at
800-654-RSMT (7768) toll-free number. This center, available 24 hours a day, will assist you
with any needed information or materials.
The center will ask for product model and serial numbers, and will provide a Return Material
Authorization (RMA) number. The center will also ask for the name of the process material
to which the product was last exposed.
Caution
People who handle products exposed to a hazardous substance can avoid injury if they are
informed and understand the hazard. If the product being returned was exposed to a
hazardous substance as defined by OSHA, a copy of the required Material Safety Data Sheet
(MSDS) for each hazardous substance identified must be included with the returned goods.
The Rosemount North American Response Center will detail the additional information and
procedures necessary to return goods exposed to hazardous substances.
Toll-free assistance numbers
Within the United States, Emerson
™
Process Management has two toll-free assistance
numbers:
Technical support, quoting, and order-related questions:
1-800-522-6277 (7:00 am to 7:00 pm CST)
North American Response Center—Equipment service needs:
1-800-654-7768 (24 hours—includes Canada)
Outside of the United States, contact your local Emerson Process Management
representative.
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