Troubleshooting
(This troubleshooting guide will also apply to a
multiple-segmented network while installing the print
server)
For example, assuming the print server is on Segment A,
NT server is on Segment B, and there is a gateway
computer between Segment A and Segment B. The
network might be a complete TCP/IP network, or a hybrid
of TCP/IP and IPX/SPX network.
If this is the case, you have to adopt the following steps,
depending on which platform the gateway computer is.
a. If the gateway computer is a NT/UNIX server:
You have to do the same "arp" command to specify an
entry on the NT/UNIX computer as a gateway in order
for it to forward your subsequent "ping" or/and "tftp"
commands to the print server.
b. If the gateway computer is a Novell NetWare file
server:
1. Due to the presence of this NetWare file server, the
IPX/SPX protocol might be used on your network.
Therefore, we strongly suggest you run the
PSAdmin from any client computer and select
"Manual Setup" to specify the print server's IP
address (For more detailed information about
Manual Setup, please refer to Chapter 3).
2. If the solution described above is not applicable,
you have to follow the instructions below to set up
the print server's IP address.
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