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• When scanning in the straight path position, load only one original at a time. If the scanner is in the
vertical path position, pull the scanner position selector to the right and tilt the scanner backward to
place it in the straight path position.
• If multiple pages feed at once, try the following:
• Remove the originals, fan the edges to separate the sheets, if necessary, and reload them.
• Load fewer originals at a time.
• Load only originals that meet the specifications for your product.
• Clean inside the product and clean the rollers.
• Check the number of sheets scanned by the pickup roller. If the number of scans exceeds the
pickup roller's service life (50,000 sheets), replace the roller assembly kit with a new one. Even if the
number of scans does not exceed the pickup roller's service life, we recommend replacing the roller
assembly kit with a new one if the surface of the roller is worn out.
Note: You can check the number of sheets scanned by the pickup roller on the control panel or in
the Epson Scan 2 Utility. To check from the control panel, select Scanner Maintenance > Roller
Replacement on the home screen, and then check the number of scans displayed under Roller
Replacement. To check from the Epson Scan 2 Utility, start the Epson Scan 2 Utility, click the
Counter tab, and then check the Number of Scans under Roller Assembly Kit.
• If multiple feed errors occur frequently, it is possible that dust or dirt that has accumulated around
the ultrasonic sensors is being mistakenly detected as a multiple feed error. If dust has accumulated
around the ultrasonic sensors, clean the ultrasonic sensors.
• Use Automatic Feeding Mode in Epson Scan 2 and scan originals one at a time.
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