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• If you are running virus protection or other security software, exclude the TWAIN.log files from
monitoring or set the TWAIN.log file as read only. See your virus protection or security software
instructions for details. The TWAIN.log file is saved in C:\Users\(user name)\AppData\Local\Temp.
Note: You may need to unhide system folders to view files in that location.
• If you are scanning over a network, factors such as interference, network traffic, or weak signal
strength may affect your scanning speed.
• Computers with USB 3.0 (SuperSpeed) or USB 2.0 (Hi-Speed) ports can scan faster than those with
USB 1.1 ports. If you are using a USB 3.0 or 2.0 port with the scanner, make sure it meets the system
requirements.
Parent topic: Solving Scanning Problems
Related references
Windows System Requirements
Mac System Requirements
Cannot Send Scans to a Cloud Service
If you cannot send a scan to a cloud service, try these solutions:
• Make sure your computer is connected to the internet.
• Make sure the login information you entered for the cloud service is correct.
• Make sure the cloud service is not down for system maintenance. Check the cloud service website for
more information.
Parent topic: Solving Scanning Problems
Cannot Send Scans to an Email
If you cannot send a scan to an email address, try these solutions:
• Make sure the destination email address is working.
• Make the email server settings are correct.
• Contact the email server administrator to make sure the server is running.
Parent topic: Solving Scanning Problems
Solving Network Scanning Problems
Check these solutions if you have problems scanning over a network.
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