8
Forgot the Administrator Password ............................................................................................. 237
Scanner Button Does Not Work as Expected .............................................................................. 237
Scanning Software Does Not Operate Correctly ......................................................................... 238
Cannot Start Epson Scan 2 ......................................................................................................... 239
Cannot Start Document Capture Pro (Windows) or Document Capture (Mac)............................ 239
Paper Feeding Problems............................................................................................................. 240
Paper Jam Problems ................................................................................................................... 242
Paper Protection Does Not Work Correctly ................................................................................. 251
Scanning is Slow ......................................................................................................................... 251
Cannot Send Scans to a Cloud Service....................................................................................... 252
Cannot Send Scans to an Email.................................................................................................. 252
Solving Network Scanning Problems ............................................................................................... 252
Cannot Scan Over a Network ...................................................................................................... 253
Product Cannot Connect to a Wireless Router or Access Point .................................................. 254
Cannot Access Web Config......................................................................................................... 255
Network Software Cannot Find Product on a Network................................................................. 256
Cannot Save a Scan to a Shared Folder Over a Network............................................................ 257
Solving Scanned Image Quality Problems ....................................................................................... 258
Back of Original Image Appears in Scanned Image .................................................................... 259
Scanned Characters are Blurry ................................................................................................... 259
Characters are not Recognized During Conversion to Editable Text (OCR) ............................... 260
Ripple Patterns Appear in an Image............................................................................................ 261
Uneven Colors Appear in Scanned Image................................................................................... 261
Spots or Lines Appear in All Scanned Images............................................................................. 261
Scanned Image is Cropped ......................................................................................................... 262
Cannot Solve Problems in the Scanned Image ........................................................................... 262
Updating Applications and Firmware................................................................................................ 263
Resetting the Epson Scan 2 Settings .............................................................................................. 264
Uninstall Your Product Software....................................................................................................... 265
Uninstalling Product Software - Windows.................................................................................... 265
Uninstalling Product Software - Mac............................................................................................ 266
Where to Get Help (U.S. and Canada) ............................................................................................. 266
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