4-10 Troubleshooting
R4C4610
Rev. C
A5 size TRBLE.FM
6/28/00 Pass 3
L
Proof Sign-off:
SEI Y.Ohkawara K.Kono
K.Kono
SEI M.Kauppi
Using the pull tractor with the push tractor, continuous
paper does not feed properly
With color upgrade kit installed, printer does not operate
properly
Paper feed is crooked or the paper jams.
The pull tractor and push tractor sprockets are not aligned correctly.
When using both tractors, be sure that the sprockets on both are
positioned evenly.
The paper may have too much slack. Adjust the position of the
sprockets to take up any slack along the width of the paper. Remove
slack lengthwise by rotating the paper-feed knob.
The paper may be caught on the edge guides. Make sure that the paper
guide is installed over the paper and that the edge guides are
positioned correctly.
The lights on the control panel do not go on.
Did you install the motor in the color upgrade kit? Follow the
instructions in “Color upgrade kit” on page 2-39.
The desired color or certain characters are not printed.
Your software program may not be properly set up for color printing.
Use the program’s setup (or install) procedure to check the printer
setting and adjust as needed. If your software program is capable of
sending control codes, select the color using the ESC r command. (See
“Command Lists” on page A-14.)
The ribbon cartridge may not be installed properly. See Chapter 1,
“Setting Up the Printer.”
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