Problems With Printing
This chapter describes what you can do if you are having
problems printing. It is divided into the following sections:
❑ Print quality problems. See this section if the print quality
is not good or not what you expect.
❑ Problems with printing. See this section if your printer is
not printing.
❑ Paper handling problems. See this section if you have
paper jams or other problems with paper feeding
incorrectly.
If you have a printing problem, check the appropriate section
and follow all suggestions that apply to your problem. If
none of the suggested solutions solve your problem, call the
EPSON Connection at (800) 922-8911. (Canadian users can call
(800) GO-EPSON.)
Print Quality Problems
Print quality problems can often be solved by cleaning the print
heads as described in Chapter 5. Note that it may take as many
as three cleaning cycles to solve a print quality problem. If
cleaning the print heads does not improve the print quality, try
the following:
❑ Check whether the ink cartridges are empty. Print a self test
as described in Chapter 1. After the first page prints, the
printer prints an entire page of text lines in various colors,
including black, magenta, cyan, and yellow. If the black
lines don’t print, replace the black ink cartridge; if the
magenta, cyan, or yellow lines don’t print, change the color
ink cartridge.
6-2
Troubleshooting
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