Help for Users in North America
Epson provides the technical support services listed
below.
Internet Support
Visit Epson’s support website at http://epson.com/
support and select your product for solutions to
common problems. You can download drivers and
documentation, get FAQs and troubleshooting advice,
or e-mail Epson with your questions.
Speak to a Support Representative
Dial: (562) 276-1300 (U.S.), or (905) 709-9475
(Canada), 6 am to 6 pm, Pacific Time, Monday through
Friday. Days and hours of support are subject to change
without notice.
Before you call Epson for support, please have the
following information ready:
❏ Product name
❏ Product serial number
❏ Proof of purchase (such as a store receipt) and date
of purchase
❏ Computer configuration
❏ Description of the problem
c
Important:
For help using any other software on your system,
see the documentation for that software for
technical support information.
Purchase Supplies and Accessories
You can purchase genuine Epson ink cartridges, ribbon
cartridges, paper, and accessories from an Epson
authorized reseller. To find the nearest reseller, call
800-GO-EPSON (800-463-7766). Or you can purchase
online at http://www.epsonstore.com (U.S. sales) or
http://www.epson.ca (Canadian sales).
Help for Users in Europe
Check your Pan-European Warranty Document for
information on how to contact Epson support.
Help for Users in Australia
Epson Australia wishes to provide you with a high level
of customer service. In addition to your product
documentation, we provide the following sources for
obtaining information:
Your Dealer
Don’t forget that your dealer can often help identify and
resolve problems. The dealer should always be the first
call for advise on problems; they can often solve
problems quickly and easily as well as give advise on the
next step to take.
Internet URL
http://www.epson.com.au
Access the Epson Australia World Wide Web pages.
Worth taking your modem here for the occasional surf!
The site provides a download area for drivers, Epson
contact points, new product information and technical
support (e-mail).
Epson Helpdesk
Epson Helpdesk is provided as a final backup to make
sure our clients have access to advice. Operators on the
Helpdesk can aid you in installing, configuring and
operating your Epson product. Our Pre-sales Helpdesk
staff can provide literature on new Epson products and
advise where the nearest dealer or service agent is
located. Many types of queries are answered here.
The Helpdesk numbers are:
Phone: 1300 361 054
Fax: (02) 8899 3789
SC-T7000 Series/SC-T5000 Series/SC-T3000 Series User's Guide
Where To Get Help
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