Chapter 1: DS850 Overview 11
EVS5200_DOC_SOP_DS850
Software Version 2.10
Published: February 26, 2014
Contacting ES&S for Technical Support
This manual should aid you in accomplishing most tasks. However, if you need
additional assistance, or if you encounter a processing problem or system error, ES&S’
technical support staff can provide advice and help you resolve the situation.
When you contact ES&S for technical support, be near your equipment. In addition, be
prepared to provide the following information to the support representative:
The version number of the product you are using.
The exact wording of any messages that appeared.
A description of what happened when the problem occurred.
Support representatives are available Monday through Friday, between 8:00 A.M. and
7:00 P.M. CST.
Contacting ES&S for Supplies
ES&S recommends that you keep the supplies listed below on hand for each DS850.
You can order these items from ES&S by calling (877) 377-8683. Allow four weeks for
delivery.
8.5” x 11”, continuous feed, one-part paper for the audit log printer: ES&S
recommends that the printer paper be carbon-less to avoid smearing. If you will be
using ERM the same type of one-part paper can be used for both the ERM and
DS850 continuous-feed printers. Quantity: two boxes.
8.5” x 11”, standard laser printer paper for the laser printer. Quantity: two
boxes.
Pressurized air cans: Used to clean the sensors. Quantity: two.
Contact an ES&S Support Representative
Telephone Number (USA &
Canada):
877-377-8683
Telephone Number (International): 402-593-0101
Fax: 402-593-8107
Address: Election Systems & Software
11208 John Galt Blvd.
Omaha, NE 68137 USA
Note: ES&S’ support services are subject to ES&S’ prices, terms, and conditions in place at
the time the service is used.
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