Faro Gage - FARO Wireless Connection Issues

FARO Gage
May 2011
42
Chapter 6: Maintenance and Troubleshooting
• Check that unauthorized software or hardware is not conflicting with
communications; PDAs, digital cameras, scanners, zip drives, modems and
external devices are know to cause these conflicts.
• Check that only the Gage software is running on the computer. Ensure multiple
sessions of the measuring software is not running.
• Check functionality of the Gage. Look for error codes or operation issues.
• Check functionality of power supply or serial box. Look for error codes or
damage to the housing.
• Check functionality of computer's hardware.
• Check power source for proper voltage, current and grounding. Remove any
extension cords and ungrounded cables.
• Check area to eliminate interference. Large motors, welders or items that may
cause vibration or spikes in the power source.
FARO Wireless Connection Issues
• You have setup your connection using your platform specific Bluetooth Wizard
and the FARO Bluetooth Connection Setup utility, but software application
does not find the Gage.
1 Make sure the Gage is receiving power and the On/Off switch is set to the
ON position. When the On/Off switch is first set to the ON position, the blue
LED on the front of the Gage should blink momentarily.
2 If you are using a Bluetooth USB dongle make sure it is plugged into a USB
port. Also make sure the software associated with the dongle is running. If
you are unsure about this, contact the vendor who supplied the Bluetooth
hardware and software.
3 Open the platform specific Bluetooth Wizard and make sure the Gage is still
in the list. If not, refresh the list.
If the Gage is switched on and the PC's Bluetooth hardware is connected
correctly, and the connection is still unavailable contact FARO’s
Customer Service.
4 Open the platform specific Bluetooth Wizard and check which COM port is
configured with the Gage.
5 Open the FARO Bluetooth Connection Setup utility program and confirm
the COM port setting. Ensure it matches the same port in the platform
specific Bluetooth Wizard list.
08M47E00_FAROGage.book Page 42 Wednesday, June 8, 2011 4:12 PM