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Technical Support
FARO Technologies, Inc. is committed to providing the best technical
support to our customers. Our Service Policy is detailed in Appendix C:
Industrial Products Service Policy of this manual. If you have any
problem using one of our products, please follow these steps before
contacting our Technical Support Team:
• Be sure to read the relevant sections of the documentation to find the
help you need.
• Visit the FARO Customer Care area on the Web at www.faro.com to
search our technical support database. This is available 24 hours a day
7 days a week.
• Document the problem you are experiencing. Be as specific as you
can. The more information you have, the easier the problem will be to
solve.
• If you still cannot resolve your problem, have your device’s Serial
Number available before calling.
Support Hours (Monday through Friday)
North America:
8:00 a.m. to 7:00 p.m. Eastern Standard Time (EST).
Europe:
8:00 a.m. to 5:00 p.m. Central European Standard Time (CET).
Asia:
8:30 a.m. to 5:30 p.m. Singapore Standard Time (SST).
Japan:
9:00 a.m. to 5:00 p.m. Japan Standard Time (JST).
China:
8:30 a.m. to 5:30 p.m. China Standard Time (CST).
India:
9:30 a.m. to 5:30 p.m. India Standard Time (IST).
You can also e-mail or fax any problems or questions 24 hours a day.
08M47E00_FAROGage.book Page 67 Wednesday, June 8, 2011 4:12 PM
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