D-3
• Shipping costs, including insurance from the Purchaser to FARO are
the responsibility of the Purchaser. FARO will be responsible for all
return shipping costs including insurance.
• All reasonable efforts will be made to keep the service repair time
within 7 (FaroArm) or 14 (Laser Tracker and Laser Scanner) working
days. The equipment will be returned via 2-Day air service, therefore,
total service repair time will vary due to return shipping location.
• Since the Gage is designed to be used with many other software
packages not authored by FARO, this service plan can be purchased
in its entirety to cover only FARO produced or authored products. For
items not produced or authored by FARO, the customer is responsible
for securing their own separate warranty or service plan coverage.
Hardware Coverage
Gage
Covered
• All parts and labor for Gages failing under normal use as described in
Appendix B.
• Annual calibration and re-certification of the Gage.
Not Covered
• Misuse
• Intentional damage
• Wear and tear of probes, ball bars, auxiliary hardware products such
as cables, wrenches, hex keys, screwdrivers, etc.
Computer
Covered
• FARO contracts with 3rd party service providers for this service for
up to 3 years. The terms and conditions of FARO’s contract with the
provider apply herein and are incorporated herein by reference.
• Typically, these services include repair of the computer, memory
cards, and video monitors.
Not Covered
• All exclusions contained in the 3rd party service providers policy
which is incorporated herein by reference.
• Software operating system installation.
08M47E00_FAROGage.book Page 3 Wednesday, June 8, 2011 4:12 PM
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