7. Help and Support
Flashforge's professional after-sales service personnel and salesmen are on standby
for you at any time and are ready to help you with any problem you may have with the
printer. If the issues or questions are not covered in this User Guide, you can seek for
solutions on our official website or contact us by phone.
There are instructions and solutions to common issues that can be found on our official
website. Many questions are answered at Flashforge's English official website -
www.flashforge.com.
Flashforge's after-sales service team can be reached by phone from 8:00 AM to
5:00 PM, from Monday to Saturday. In case you contact us during off-duty time, your
inquiry will be answered the next working day immediately. We apologize for any
inconvenience this may cause.
After-sales Service Tel: 400-886-6023
E-mail: support@flashforge.com
Address: No. 518 Xianyuan Road, Wucheng District, Jinhua City, Zhejiang Province,
China
Please provide the product serial number which can be found on the
barcode at the back of the printer when contacting customer support.
Changing different filaments may leave minor impurities in the nozzle,
leading to clogs. As this can be solved by just unclogging it, it's not
owing to a quality issue. If you encounter this problem during use,
please contact customer support and follow their guidance for
unclogging.
Note
Note
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