Returning Your Meter
The Fox Thermal Customer Service Department
(PH: 831-384-4300 or service@foxthermal.com) can help you through the process of returning a
meter for service.
If it becomes necessary to return a Fox Thermal ow meter for service or recalibration, please follow
these steps:
1. A Return Material Authorization (RMA) Number must be obtained from the Fox Thermal Customer
Service Department prior to returning any Fox Thermal meter(s).
2. Please have your meter’s serial number(s) available.
3. Read and complete the Fox Thermal RMA Customer Information Form. Be sure to initial the
decontamination statement as well as provide complete return shipping instructions (we cannot
deliver to post oce boxes).
4. The entire ow meter must be returned, including all electronics (unless specically instructed
to do otherwise). ALL serial numbers must match their corresponding meters. This is especially
necessary when returning ow body models.
5. Clean and decontaminate all wetted parts before returning to Fox Thermal.
6. Ship the meter to the following address:
Fox Thermal Instruments, Inc.
399 Reservation Road
Marina, CA 93933
Attn: Service Dept.
[RMA Number]
NOTE! Be sure to review all of the information on the Customer Information Form before
sending your meter to the Fox Thermal Customer Service Department. The Fox Thermal
Shipping/Receiving Department cannot accept meters that have not been prepared
appropriately.
What to expect while your meter is being serviced
Depending on the type of service required when returning your Fox Thermal meter, there are varying
turnover times for servicing a meter. The average time needed to service the meter is 7-10 days (not
including shipping or peak production times).
If you have already shipped your meter to Fox Thermal for servicing and would like to check the
status of your meter, please ll out our online Service Order Status form located at www.foxthermal.
com and you will hear from a Customer Service Rep within 1 business day of your requested update.
Rush recalibration service is available for a fee. Restrictions apply.
Appendix | 136
Model FT3
Appendix
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